Help Center
Find answers to common questions and get support.
If you need help using Inbox4, you’ll find answers to common questions below.
Inbox4 helps you capture, organize, and search your personal archive.
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Common questions
How do I connect Telegram?
Go to Settings in your Inbox4 dashboard and follow the Telegram connection steps.
Once connected, you can send links, notes, documents, images, or voice messages to your Inbox4 bot. Your content will automatically appear in your archive.
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Why is my summary or processing still in progress?
Inbox4 processes content in the background using AI.
Depending on the content type, processing may include:
- Generating summaries
- Creating tags
- Transcribing audio
- Describing images
While processing, you may see a status like:
Summary in progress…
Processing usually completes within seconds, but larger files may take longer.
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How do credits work?
Credits are used for AI-powered features such as:
- Summaries
- Audio transcription
- Image descriptions
- Chat responses
Each plan includes monthly credits. Your credits renew automatically each billing cycle.
You can view your credit balance in your dashboard.
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Why can’t I find something I saved?
Try using different keywords or phrases in search.
Inbox4 uses semantic search, so describing the content in natural language often works better than exact words.
You can also use chat to help locate items.
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Can I cancel or change my plan?
Yes. You can upgrade or cancel your plan at any time from your account settings.
Changes take effect according to your billing cycle.
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Contact support
If you need assistance, contact us:
support [at] inbox4 [dot] com
We’re happy to help.